Disco gear.com > Terms And Conditions Of Use

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Date: 06/09/2010

Main Section - Terms And Conditions Of Use

TERMS & CONDITIONS

Goods are not supplied on a trial basis.

Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.

If we have to part deliver an order, due to temporary stock shortage, subsequent part shipment will not carry an extra delivery charge. If, however, you order new release items, we shall hold the order until all items are in stock unless you agree to pay an additional delivery charge.

Prices and promotional offers are subject to change without notice. All products are subject to availability.

Access / Mastercard, Visa, Switch, Solo, Delta & Electron cards are accepted without surcharge, however we reserve the right to deliver only to the card holders billing address or any other address acceptable to the card user.

Your credit / debit card will be charged at the time of order in order to secure the goods.

Personal and business cheques are welcome but will need to be cleared before the goods are delivered. This may take up to 14 working days from when we receive the cheque. Bankers drafts and building society drafts are acceptable as well as postal orders. These will be cleared immediately. You may also transfer funds (or pay by cash) directly into our bank account, in which case goods will be shipped as soon as funds have cleared. Please speak to a sales representative to obtain details and procedures.

• We define ‘cleared orders’ as orders that have cleared funds and security checks.

All illustrations and product descriptions featured in our advertisement, web site or brochure are correct at the time of going to press or web pages going ‘live’. Any changes to the products will be mentioned on the web site or at the time of ordering by mail order.

The following terms apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”).

The consumer shall, subject to the terms set out in the clause, have the right to cancel a contract within 7 working days from the day after the date of delivery of the goods by the company to the consumer provided that he/she gives written notice of such cancellation.

A1) If a consumer exercises his/her right to cancel a contract, we shall, in accordance with the regulations, reimburse any payment made by the consumer, less any carriage charges and a Ł25.00 (or 25% of total transaction value, whichever is least) charge for non fault return, administration and restocking, within 30 days from the day on which he/she gave such notice of cancellation.

A1) He / she does not take reasonable care of the goods either prior to cancellation of the contract or, following cancellation, while the goods remain in the possession of the consumer. For the purpose of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the goods if such goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way, or the goods are marked, damaged or not in the same condition in which they are sold.

A2) The consumer is responsible for the cost of returning any unwanted items, or will be responsible for the direct cost of collection of such items.

Return Policy

Zelma Services return policy has been created to keep our costs down but also to make the process easy for you. Please follow the procedures listed below when returning.

• All returns must have a valid Return Merchandise Authorization number (RMA#). Within 10 days of the RMA issue date.
• Returns will take approximately 10 business days for your return to be processed at our warehouse.
• Items must be in original packaging, in all original boxes, packing materials manuals , all other accessories and documentation provided by the manufacturer.
• We strongly recommend that you fully insure your package that you are returning with a courier who can provide you with “proof of delivery” Zelma services will not be liable for damage or loss in transit.
• All shipping back to Zelma Services is paid for by the customer. Please ensure the RMA number is clearly marked on the outside of the package.
• Any RMA returned found not to be defective may incur a return freight charge.

To gain a RMA number please e-mail sales@discogear.com With the subject and brief details of the problem and your name, address and contact number.

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Contact: 01443 875200

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