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Date: 06/09/2010

Main Section - Shipping Details

SHIPPING DETAILS

Delivery Where we Deliver
Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for some larger items, the Isle of Man and the Scottish islands).

All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

Delivery Charges
We make every effort to keep our delivery charges as low as possible. You only pay one delivery charge, irrespective of the number of products ordered. Our delivery prices are based on total order weight. When you add products to your Shopping Basket, the appropriate standard delivery charge will be added automatically.

There are additional charges if you choose a premium delivery service (e.g. next working day), If you add additional items, please double check the charge by clicking “Re-calculate”. You will always be able to see all applicable charges before submitting your order.

How We Deliver
All products are delivered either by courier or by post, depending on their size and value. If your product is one which is delivered by courier you may be given the option of choosing a premium delivery service for a small extra charge during the ordering process. Very occasionally different products in the same order may be delivered separately.

Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding bank holidays). If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you choose our "next working day" premium service).

Premium Delivery Services
If you choose to pay a small extra charge for a premium delivery service, your product will be delivered on the date and during the time slot specified. All deliveries must be signed for. Standard Postal and Courier Deliveries, normally 5 - 10 Working Days Standard Postal and courier deliveries should arrive within 5 - 10 working days of placing your order (to be safe, please allow a little extra during busy sale periods).

Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.

IMPORTANT:
We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. Please allow extra time for deliveries to Scottish islands or if you apply for credit (we need to receive your signed application form back before we can process your order; this can add 5 working days).

Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, check your invoice to make sure that the products are not on back order, then e-mail us as soon as possible for us to chase the matter. In the unlikely event that a product arrives damaged or faulty, please e-mail us and we will advise about claiming against the courier. E-mail- info@discogear.com for further information. Last updated 05/03/2005

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